tag:blogger.com,1999:blog-1893796654996201296.post2093763856888466595..comments2023-10-10T09:27:56.468-07:00Comments on Samantha Combs Writes!: Is Customer Service Dead?Anonymoushttp://www.blogger.com/profile/17783063839921214559noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-1893796654996201296.post-89138479185817259772012-07-18T21:08:40.191-07:002012-07-18T21:08:40.191-07:00All your comments were so fun! Thank you for the ...All your comments were so fun! Thank you for the great ideas. You know I always take someone who has wronged me and have them violently brutalized and hideously killed in a story. I DO write horror, after all. *cue evil giggling*Anonymoushttps://www.blogger.com/profile/17783063839921214559noreply@blogger.comtag:blogger.com,1999:blog-1893796654996201296.post-64730153971305337752012-07-18T02:55:35.009-07:002012-07-18T02:55:35.009-07:00In my limited experience with these consumer issue...In my limited experience with these consumer issues, always aim high when you write in and they will cascade the issue down with a mandate to resolve it asap. Or buy one share and attend an AGM if it's held near you.DThttps://www.blogger.com/profile/11803989273524731892noreply@blogger.comtag:blogger.com,1999:blog-1893796654996201296.post-29016118467364430512012-07-17T12:32:17.060-07:002012-07-17T12:32:17.060-07:00Perfect timing to read this post! My husband just ...Perfect timing to read this post! My husband just finished sending off an email to a well-known hotel chain after the horrendous night we recently spent at one of their locations. When maintenance came to the room, he couldn't fix the broken curtain that allowed light to shine into the room all night, even after several attempts with a paper clip. Are you kidding me? And he couldn't fix the dripping toilet. But he kindly offered the comment that once we got to sleep and started snoring, we wouldn't be bothered by either problem. <br /><br />And they couldn't give us a refund because we paid through the online site. Of course, it was after midnight and the hotel was full. I almost went out to sleep in my car.Cordelia Dinsmorehttps://www.blogger.com/profile/10704456269484202163noreply@blogger.comtag:blogger.com,1999:blog-1893796654996201296.post-43133680545120195202012-07-17T01:48:36.519-07:002012-07-17T01:48:36.519-07:00Write it up as a funny story and send it to their ...Write it up as a funny story and send it to their head of customer service. Then ask if they'd like it sent to your local newspaper and beyond. My worst experience was my late brother's bank, writing to him as deceased, care of me, over five years after he died, to ask if he wanted to buy any shares. Truly, a class act.DThttps://www.blogger.com/profile/11803989273524731892noreply@blogger.comtag:blogger.com,1999:blog-1893796654996201296.post-46550339303293841752012-07-16T21:10:00.505-07:002012-07-16T21:10:00.505-07:00Clue - stop getting mad. Put it on Facebook and PU...Clue - stop getting mad. Put it on Facebook and PUT THE NAME OF THE COMPANY there as well. Or tweet it if that's what you do. If you keep behaving the same, you'll get the same behavior back. No, they can't sue you for expressing your own private opinion on your own website or whatever. Believe me, I'm in Australia, the land of 'what's customer service?" Worked for me. <br /><br />I just get so irritable with this stuff I have opted out of every option possible! A pity about the small print. Get on to them about it and exclude yourself or drop yourself altogether off their radar.Vonniehttps://www.blogger.com/profile/07092475086889028716noreply@blogger.comtag:blogger.com,1999:blog-1893796654996201296.post-87212633766443422702012-07-16T19:42:22.712-07:002012-07-16T19:42:22.712-07:00Funny customer service-related story to help cheer...Funny customer service-related story to help cheer you up: While going through a drive-thru one time with another couple and their three kids, my husband had just finished going through our long list of food we wanted, to which we were met with a long pause. Eventually, the drive-thru worker spoke again. This is what she said, "I'm sorry. I wasn't paying attention. Can you repeat that?" LOL!!! My jaw dropped. I think I would have been more mad had I not been so shocked and wanting to laugh hysterically.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1893796654996201296.post-10801886462658489602012-07-16T19:28:11.697-07:002012-07-16T19:28:11.697-07:00I can see your point and I would be absolutely ste...I can see your point and I would be absolutely steaming if someone did this to me. I hate the runaround I get when I have to call any customer service centre these days. Something that should take a few minutes takes almost an hour of phone hopping and bad English. I think that customer service especially here in Australia has really declined. The customer is never right, and the shop staff will tell you so. <br />I hope you get your money back, there is nothing so bad as thinking you have a certain amount to budget with only to check in to find that something isn't quite right.<br />You have every right to be mad as hell and I would be contacting someone in regards to their treatment, and be asking for a copy of their agreement so you can check the details for yourself.Anonymoushttps://www.blogger.com/profile/02818110465471881789noreply@blogger.com